PRIVACY POLICY

LAST UPDATED OKTOBER 21 2021

Alvero textile, UAB. (together with our affiliates and subsidiaries, “Alvero”, "we", "us,", or "our”) created this Privacy Policy because we care about your privacy and we understand that you want to know how the information we collect from and about you when you visit our website located at alverotextile.com (the "Site"), access our mobile applications ("Mobile App"), purchase any of our ("Products"), visit our showrooms, attend our events, or use any of our services, features, or other offerings (collectively, the “Services”), and how that information is used, stored, and shared. By visiting our Site, using our Mobile App, purchasing our Products, or using our Services, you agree to this Privacy Policy. For questions about our Services, or other requests not pertaining to data privacy, please see our Terms and Conditions.

Information We Collect & How We Use It

Except as provided in this Privacy Policy, we do not share or sell your personal information. We collect and use information as described in this Privacy Policy, and we may also disclose your personal information with your permission.

Billing Information

If you wish to purchase a Product or Service through the Site or Mobile App, you will be required to provide information which may include a billing address, payment method, credit card number, expiration date, card verification value, and similar information ("Billing Information"). We directly collect and use Billing Information to support our checkout process and improve our Services, such as personalizing your checkout process and options. Billing Information is collected and processed by our third-party payment processor operating as our agent.

Customer Purchase Data

We collect and use the information we have about your past purchases and browsing habits to create customer profiles. We use these profiles to deliver personalized user experiences. You may opt out at any time from the use of your personal information for segmentation and profiling purposes, and/or being provided a different customer experience. For more information please see "Your Rights" below.

Customer Relationship Data & Customer Submitted Information

We use an internal customer relationship management system, to access and use order history information as well as Product preferences. Our client advisors or our other team members may also request and receive from you personal characteristics information, such as your style and fit preferences, birthday, and other communications between you and Alvero textile or those acting on our behalf (collectively, “Customer Relationship Data”) to help us provide you with our Products. Any personal information provided to/or collected by us will be used to provide our Products in accordance with this Privacy Policy. You may request that we delete your Customer Relationship Data. To submit a request, please see "Your Rights" below. We also collect information that you submit to us, such as when you communicate with our Care team, client advisors, or other Alvero employees, representatives, agents, or third parties on our behalf. If you choose to submit content to any public area of our Services, such content will be considered “public” and will not be subject to the privacy protections set forth herein. In addition, from time to time we may contact you to participate in optional surveys—if you do decide to participate, you may be asked to provide certain information, which may include personal information.

Passive Data Collection

When you use our Services, we may passively collect a variety of information about you, your devices, and your interactions with our Services.

Cookies

We use cookies and similar technologies to help us collect information about your use of our Services. Cookies are small files sent to your device by us that help us tailor our Services to your use. A cookie is unique to your browser. Some cookies are session-based and only last while your browser is open, while others are persistent and last until you or your browser deletes them. We use cookies for a number of reasons to help us better personalize your experience and improve our Services. Some cookies may be necessary for us to provide you with certain features or the Services that you request, if you disable these cookies, certain features or Services may not function as expected. We also may use cookies to record some of your choices and settings, which help us personalize your experience with our Services (for example, remembering your name on our Site). Some of the cookies from our Site and Mobile App come from companies that help us process data or provide us with certain services, such as performance and analytical insights. For more information about our use of third-party cookies, please see the " Information Collected by Third Parties" section below. To learn more about cookies and how to manage or delete them, please visit https://www.allaboutcookies.org/ We may also use web beacons or other technologies to help us manage content on the Site and in the Services, for example, to track what content is effective. We may use these technologies to track online movement of our customers and visitors/users to our Site or Mobile App, but in contrast to cookies (which are stored on a local hard drive), these technologies are embedded in our Site or the Mobile App. We may also use these technologies in our emails to see what emails are opened so we can gauge the effectiveness of certain communications, such as our marketing campaigns.

Aggregated Data

In an ongoing effort to better understand our users and usage of our Services, we may analyze, use, or disclose your information in anonymized and aggregated form (“Aggregated Data”) for any purpose, including, but not limited to, operating, maintaining, managing, and improving our Services, marketing, improving our Products, and sharing such information with our agents, business partners, affiliates, or any other third party. This Aggregated Data does not identify you personally. We may also disclose Aggregated Data and related user statistics in order to describe our Services to current and prospective business partners and to other third parties for other lawful purposes.

Internal and Services-Related Usage

We use your information to continue improving and developing Products and Services that we may offer you, and to optimize your experience with us. We use and retain information, including personal information, to analyze, improve, and facilitate the development of our Services, including: to analyze interactions with and performance of our Services; to better understand your use of the Services and of our customers and visitors in the aggregate; to debug and identify errors that impair functionality; to detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; for research and development; and to improve, supplement, or enhance our Services, or develop new products and services.

Information From Third Parties

We may collect information about you from third parties or supplement the information we collect from you with additional records received from third parties. We also collect information from third parties in order to enhance our ability to serve you, to tailor our content to you, to offer you information that we believe may be of interest to you, and to inform our commercial and operational decisions.

Information Collected by Third Parties

We use one or more third-party services on the Site and the Mobile App (such as Google Analytics and Google Optimize) to evaluate your use of the Site and Mobile App, compile reports on activity (based on the collection of IP addresses, Internet service provider, browser type, operating system and language, referring and exit pages and URLs, data and time, amount of time spent on particular pages, what sections of the Site and Mobile App you visit, number of links clicked, search terms, and other similar usage data), and/or analyze performance metrics. We use these third parties’ cookies and other technologies to help collect, analyze and provide us with reports and/or data. By accessing and using the Site and Mobile App, you consent to the processing of personal information and usage data about you by these third-party providers in the manner and for the purposes set out in this Privacy Policy For more information on these third parties, including how to potentially opt-out from certain data collection, please review the section on "Your Rights" below.

How We Disclose Your Information

Service Providers

We may engage other companies to perform, and we may disclose personal information to them for use in, research services and certain business-related functions, such as database management/backup services, customer support, maintenance, security, data analytics, communications, shippers, mail centers, promotional and marketing partners, sweepstake and contest operators, advertising, payment processing services, customer service, data hosting services, IT support services, and sales and customer support companies. These service providers agree to use your personal information only in accordance with our instructions, with information used only as described in this Privacy Policy and for no other purpose than to provide the contracted-for services.

Public Authorities

We may access, preserve, and disclose personal information and any other information if we believe doing so is required or appropriate to comply with laws, regulations, law enforcement requests, and to comply with other legal processes, such as a court order, government request, or subpoena, including for the purpose of meeting national security or law enforcement requirements.

Protecting Our Rights

We may also use or disclose any information, including personal information, where appropriate or necessary for us to: prevent or address violations of the Terms of Service, this Privacy Policy, or our other agreements; protect our, your, or others’ rights and/or property, or the safety; maintain and protect the security and integrity of our Products and Services or infrastructure; protect ourselves and our Services from fraudulent, abusive, or unlawful uses; investigate and defend ourselves against claims or allegations; or assist government authorities.

Retention of Personal Information

We will retain information for as long as it serves the purpose(s) for which it was initially collected as stated in this Privacy Policy, subsequently authorized, as necessary or appropriate to provide the Services, and for business continuity purposes. We also retain information as permitted or required under applicable law to comply with applicable law, to resolve disputes, and to enforce our rights and agreements.

Your Rights

Depending on your geographic location or place of residence, you may have certain statutory rights in relation to your personal information. You may have the right to request access to your information, to seek to update it, to correct it, or delete your personal information where it is inaccurate or has been processed in violation of this Privacy Policy. We may not be able to alter or delete certain personal information if we are required to retain it to provide you with Services that you have requested or for us to fulfill other obligations to you, for security reasons, to comply with applicable law or regulations, for internal business, or other valid reasons.

Submit an Information Request

For any questions or requests pertaining to your information at Alvero please contact us at [email protected].

Marketing Emails & Communication Preferences

You may opt out at any time from the use of your personal information for direct marketing purposes, and/or the transfer of your personal information to third parties for direct marketing purposes by emailing the instructions to [email protected] , or by calling the Care Number. You may also manage your receipt of marketing and non-transactional communications by clicking on the "Unsubscribe" link located on the bottom of any Alvero textile marketing email and following the instructions found on the page to which the link takes you. Note that you cannot opt out of receiving transactional emails related to the Services, as well as certain communications regarding changes to the Services or other information about your use of the Services.

"Do Not Track" Signals

At this time, our Site, Mobile App, and Services are not configured to read or respond to "do not track" signals from your browser or user agent.

Remarketing and Tailored Advertising

As described elsewhere in this Privacy Policy, we may partner with advertising companies to place our advertising on third-party websites or to display our advertising on other websites.

Children

The Site and our Services are not intended for, or directed to, children under the age of 16, and children should not use our Services or the Site for any purpose. We do not knowingly collect personal information about children under the age of 16, and we ask that individuals under the age of 16 not submit any personal information to us. If we learn that we have collected or received personal information from a child under the age of 16, we will delete that information. If you are the parent or legal guardian of a child under 16 years of age who you believe has provided us with personal information, please contact us at [email protected] and request that such information be deleted. In addition, if you believe that we may have inadvertently collected any personal information about a child 16 years of age or younger, please contact us at [email protected].

Links to Other Websites

The Site or Mobile App may contain links to third-party websites. We have no control over the privacy practices or the content of any of our business partners, advertisers, sponsors, or other websites to which we provide links. As such, we are not responsible for the content or the privacy policies of those third-party websites. You should check the applicable third-party privacy policy and terms and conditions when visiting any other websites.

How we Protect your Information

We implement reasonable and appropriate physical, administrative and technical security measures to protect your personal information from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in processing and the nature of such data, and comply with applicable laws and regulations. However, no electronic storage solution or transmission of information via the Internet can be entirely secure, so please note that we cannot guarantee absolute security.

Changes to Our Privacy Policy

This Privacy Policy is effective as of the date stated at the top of this policy. We may change this Privacy Policy from time to time, and will post any changes on this page. By accessing the Site, the Mobile App, or using our Services after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes. Please be aware that, to the extent permitted by applicable law, our use of information is governed by the Privacy Policy in effect at the time we use the information. Please refer back to this Privacy Policy on a regular basis.

How to Contact Us

If you wish to contact us about this Privacy Policy, you may reach us by email at [email protected] with the subject line, "Privacy Policy." You can also reach us at +39 334 365 08 77 or by postal mail at Uznerio str.52B, Kaunas, Lithuania